Business Process Improvement 

Business process improvement (BPI) is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. By nature, Business Process Improvement is a Project with all relevant Project Management methodologies and is applicable to any organization across all industries and functions.

Key considerations in Business Process Improvement include:

• Strategic Objectives must guide Process Transformation 
• Never Neglect Customer Focus
• Benchmarks are Critical for Perspective 
• Establish Clear Responsibilities and Roles

Centaurus Consulting BPI methodology is firmly rooted in the principles of the Rummler-Brache Method.

• Define the As-Is: The first step in BPI is to define the existing structure and processes

• Develop To-Be: The BPI process owners should determine what outcomes would add value to the organization's objectives and how best to align its processes to achieve those outcomes

• Reorganize and Benefit: Once the outcomes are determined, the organization's work force needs to be re-organized to meet the new objectives, using the variety of tools available within the BPI methodology.

Value Proposition

Through the rigorous application of effective and proven Business Process Improvement methodologies such as Operational Excellence and Six Sigma, Centaurus is able to offer its clients the opportunity to uncover significant efficiency gains within existing operations. Our vast experience clearly demonstrates that an organization is better able to achieve effective change through the introduction of a third party specialist.

A partnership with Centaurus will provide our clients with that critical independent, unbiased and innovative perspective which encourages a re-examination of existing operations that may not be perceived internally as "requiring change". Through the efficiency gained our clients will experience an improved bottom line.      

Centaurus Expertise

Centaurus will deliver substantial value through:

• Business Process Automation and Streamlining 
• Increasing Visibility into Data 
• Improving Communication and Interaction 

and enable sustainable change with ECM Technology: 

• Digitized Documentation 
• Document Management Systems 
• Workflow Tools 
• SharePoint Collaboration Platforms

Centaurus provides end-to-end service from initial assessment and analysis, through to implementation and stabilization of the solution.

Business Process Improvement Methodology

Our custom methodology, fine-tuned over many years of BPI Project experience across the world, is based on a gated approach that is designed to provide greater clarity, more effective co-governance, and ultimately support informed and confident decision making for our clients. The Centaurus Methodology is also rooted in the principle that all decisions must be driven by a continuously evolving business case argument and must never lose sight of the bottom line and ROI commitments made by both parties.

Gate 1: Initial Client Engagement  

• Identifying strategic and operational objectives 
• Initiation of contractual principles

Gate 2: Onsite Due Diligence and Analysis 

• Industry standard, OPEX compliant, and actionable documentation 
• Proposals for remediation action / offshoring plan 
• Business Case Review 
• Joint Steering Committee Assessment 
• Finalization of Contractual Process

Gate 3: Project or Program Initiation 

• Initialization according to standard PMI procedures 
• Project Planning and Kick-Off

Gate 4: Assessment of Impact 

• Measuring Results 
• ROI / Business Case Review 
• Reconvene Joint Steering Committee

Gate 5: Re-Initiation of Project Work Streams 

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Objective Driven Model

Centaurus utilizes an objective driven delivery model to ensure that all decisions made always reflect the core strategic objective of the initiative.

As a Centaurus managed project encounters typical constraint issues, we provide our clients with actionable assessments based on Business Case / ROI and Strategic Objective analysis.

Operational Excellence

Centaurus Consulting considers Operational Excellence to be far more than simply a "methodology" or "best practice model". Our entire business model and value proposition is based on the axiomatic premise that Operational Excellence is a state of mind that is unequivocally endemic to professional service delivery in a globally competitive environment.

Operational Excellence is the foundation and framework of any client engagement at Centaurus Consulting. The principles of Operational Excellence form the framework of Business Process Improvement by enabling an operational target state that is measurable, predictable and repeatable. The Process Management Practices within Operational Excellence are:    

• Assess Processes and Capabilities
• Design and Improve
• Standardize (Approach, Processes, Tools)

• Due Diligence & Scope of Work Definition
• Detailed Process Mapping
• Time & Motion Studies
• Metrics Definition and Benchmarking 
• Gap Analysis

Based on analysis, a proposal of “target state” processes and a comprehensive solutions proposal will be generated to reflect the strategic objectives of the engagement. Please feel free to examine our Operational Excellence practices in the context of Outsourcing Service Delivery for more details.

Six Sigma Methodology

For those not familiar with the principles of Operational Excellence, Centaurus also utilizes the subset DMAIC methodology to improve existing business processes for our valued clients. DMAIC stands for Define, Measure, Analyze, Improve, Control.

The DMAIC project methodology has five phases:

• Define the problem, the voice of the customer, and the project goals, specifically.
   
• Measure key aspects of the current process and collect relevant data.
   
• Analyze the data to investigate and verify cause-and-effect relationships. Determine what the relationships are, and attempt to ensure that all factors have been considered. Seek out root cause of the defect under investigation. 

• Improve or optimize the current process based upon data analysis using techniques such as design of experiments,mistake proofing, and standard work to create a new, future state process. Set up pilot runs to establish process capability.

• Control the future state process to ensure that any deviations from target are corrected before they result in defects. Control systems are implemented such as statistical process control, production boards, and visual workplaces and the process is continuously monitored.

Contact Us

Regardless of the size of your organization, Centaurus can help you determine if Business Process Improvementt is a potentially beneficial strategic decision for you.

The results are frequently highly beneficial. Centaurus will assume responsibility for the full scope implementation from business requirements gathering to stabilization of the customized end solution.

Please do not hesitate to Contact Us to explore the potential benefits of BPI Consulting for your organization. We offer a FREE CONSULTATION and will be more than happy to meet in person to discuss your interest and answer any questions you may have.