Business Continuity Management

Business Continuity: A Structured Approach

As a provider of Business Process Offshore Outsourcing Services, we realize that properly established and documented Business Continuity protocol is critical to earning client trust. Our simple recommendation to any organization is to never even consider a potential BPO partner without complete confidence in their ability to manage crisis to service delivery.

Business Continuity is also a critical point in terms of any transformational initiative that Centaurus may manage on behalf of our clients. Transformation is change and whenever we introduce change to any organization it is our responsibility to ensure that our client's service and quality levels are not negatively affected in any manner. We take great pride in our commitment to the fundamentals of practical Business Continuity because we take our responsibility for delegated operations very seriously.

Centaurus Consulting, in partnership with Proxima Performance, is fully compliant with industry standards for Business Continuity Requirements in terms of providing Offshore Outsourcing Services. Our methods are in compliance with stipulations put forth by the Business Continuity Institute and Disaster Recovery Institute.

We realize how critical this aspect of Offshore Outsourcing truly is and have therefore decided to share some of the methodology with potential clients to assure them that we are experienced in this regard.

Crisis Management Plan (CMP)

Our Proxima Performance BPO Delivery Centre has a Crisis Management Plan which is used to respond and control emergencies or crisis situations. Included in the scope of the plan are the following areas:

• Third Party and Staff Safety 
• Infrastructure Failure including components such as voice and data network, and electrical
• Computer or Network Downtime
• Obstruction(s) to Physical Facilities
• Disaster Relocation Planning
• Crisis Management and Crisis Communications  

Business Continuity Plan (BCP)

As standard practice, each one of our client specific operating teams maintains a Business Continuity Plan which is made up of the following key documents:

• Business Recovery Plan (BRP) 
• Mission Critical Activities 
• Business Impact Analysis 
• Contacts List - critical staff members and key stakeholders (internal and external). 
• IT Disaster Recovery Pla 

Business Continuity Embedded in Operations

It is one thing to have the proper documentation developed, it is another to be able to effectively and efficiently respond in the unlikely case of a threat to operations. Centaurus has implemented and embedded Business Continuity processes into the Proxima BPO Delivery Centre to ensure that our management and operational staff are well versed in BCP procedures and trained to respond as required. We've structured the process into three primary categories:

Documentation:

• Documentation is archived centrally (online and easily accesible)
• Accuracy of content is maintained through scheduled reviews

Testing: 

• Annual testing performed
• Mock tests to validate recovery plans and contacts  

Training: 

• Awareness training is provided to all staff
• Training provided to the recovery team members

Business Process Outsourcing

Please feel free to browse the rest of our Service Offering, including our Business Process Outsourcing Services.

We have related section dedicated to the practice of Operational Excellence and Service Management in our Service Delivery Centre as well as Centaurus application of Operational Excellence to our Business Process Improvement Consulting. For more information on Centaurus Methodology please also see our approach to Strategic Risk Management.

As a potential client of Centaurus Consulting, you may be inspired to Contact Us after reviewing the diverse array of offshore outsourcing and consulting services that we offer.